Churchill Estates

Contact Us

Enter Your Details Below:

 


Acton Branch:
Churchill Estate Agents
18 Old Oak Common Lane
Acton
London - W3 7EL

Telephone: 020 8749 9798
Fax: 020 8740 7767
Email: acton@churchillestates.co.uk

 

Harlesden Sales and Lettings:
Mathesons Independent Estate Agents
166 Manor Park Road
Harlesden
London - NW10 4JT

Telephone: 020 89652250
Fax: 020 89655023
Email: harlesden@mathesonsestates.com

 

Neasden Sales and Lettings:
Mathesons Independent Estate Agents
307 Neasden Lane
Neasden
London - NW10 1QR

Telephone: 020 82087919
Fax: 020 82087918
Email: neasden@mathesonsestates.com

 

Property Management:
207-209 Old Oak Road
Acton
London - W3 7HH

Telephone: 020 87491516
Fax: 020 87461545
Email: management@churchillmathesons.com





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COMPLAINTS

Please follow the instructions on how to submit a formal complaint

 

If you've come to us with a question or a problem and we haven't given you a response you're happy with, you can submit a formal complaint


Information for Customers

churchill Estate Agents is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.

 

If this is a new complaint...

and we haven't previously investigated your issue then you must contact us via this link. A formal complaint can only be submitted if you're not happy with the response you had to your initial complaint.

If you've contacted us before...

and you're not happy with how we dealt with your previous complaint, please tell us in writing.

 

Who to contact

Please send us your complaint by letter to:

 

Mr Roger Sleight
207-209 Old Oak Road
Acton
W3 7HH

 

What to include

Get a quick response to your complaint by including as much information as you can. It's also a good idea to include the following:

 

  • Your full name
  • Your full address
  • Your daytime telephone number
  • Details of your complaint, including the name of the person you spoke to first
  • Copies of any letters relating to your complaint

 

What happens next?

Once we receive your letter, we'll contact you to let you know and we'll aim to send you a full response within 10 days.

 

If a complaint is complicated, we may need to take some time to investigate so we'll write to you or phone you to let you know if there are any delays.

 

If your complaint is upheld, we'll offer an explanation and an apology. If it is appropriate, then we will take any actions needed to solve the problem fully.